TROUBLESHOOTING /
INFORMATION
Reporting Bugs/Crashes
Report all bugs and crashes on our discord.
You will need a screenshot of the Dolphin netplay crash log for us to verify any erratic behavior.
How can I report a bug/crash I can recreate consistently, or just help development in general?
Add or enable this gecko code; when a crash occurs, paste the output into our Discord bugs channel.
$Display OSReport Upon Crashing [UnclePunch]
0443ff60 60000000
0443f848 48000268
Report all bugs and crashes on our discord.
You will need a screenshot of the Dolphin netplay crash log for us to verify any erratic behavior.
How can I report a bug/crash I can recreate consistently, or just help development in general?
Add or enable this gecko code; when a crash occurs, paste the output into our Discord bugs channel.
$Display OSReport Upon Crashing [UnclePunch]
0443ff60 60000000
0443f848 48000268
COMMON GAMEPLAY ISSUES
Game emulator screen is black/non-functional
First verify that you are using the recommended build for playing the hack pack/netplay. If game continues to display black screen, change render settings from DX11 to either OpenGL or Vulkan or vise versa.
Controller not registering input
A new dolphin build will require reconfiguration of controls. If not working after configuration; a problem exists outside of the netplay build, with controller or other software.
Pressing Z to change music during pause crashes the game
This is a well known issue, reportedly happening only on consoles. Avoid doing this.
The checklist is empty
This is normal
Everything is already unlocked by default.
Main Menu music is playing during City Trial
This is a well known issue. No fix for said issue at this time, aside from changing music in hack pack options.
World textures are black [Dolphin for Android]
Support for Dolphin on the Android platform was never considered. However, the solution is to install version 10188 or below that still runs KAR correctly. (Thanks Kinix for this solution!)
First verify that you are using the recommended build for playing the hack pack/netplay. If game continues to display black screen, change render settings from DX11 to either OpenGL or Vulkan or vise versa.
Controller not registering input
A new dolphin build will require reconfiguration of controls. If not working after configuration; a problem exists outside of the netplay build, with controller or other software.
Pressing Z to change music during pause crashes the game
This is a well known issue, reportedly happening only on consoles. Avoid doing this.
The checklist is empty
This is normal
Everything is already unlocked by default.
Main Menu music is playing during City Trial
This is a well known issue. No fix for said issue at this time, aside from changing music in hack pack options.
World textures are black [Dolphin for Android]
Support for Dolphin on the Android platform was never considered. However, the solution is to install version 10188 or below that still runs KAR correctly. (Thanks Kinix for this solution!)
COMMON NETPLAY ISSUES
De-sync at the beginning of a city trial match
This is normal *
De-syncing at the beginning of a match is caused by the gecko codes (Fullscreen Codes) being different.
NOTE: If you notice other players moving erratically, or continually colliding against walls (not moving). You have de-synced. Restart the netplay game.
NOTE: Having different gecko-codes enabled (besides fullscreen) will cause a desync.
NOTE: This is not normal when shown during the start of the netplay session (frame 0 desync)
Cannot connect to lobby via netplay code
Your ISP may not support traversal servers. You might need to have someone host a direct connect session if they are able to port forward.
De-sync on frame zero of netplay session
Make sure memory cards are disabled, make sure Gecko codes are the same.
Game is lagging/running real slow for everyone
Raise the pad buffer until you are reaching 60fps/smooth game play.
If experiencing massive control delay, make sure a player's ping is not spiking and buffer is not too high.
NOTE: Players must NOT use Wi-Fi connection, an ethernet cable is required for optimal performance.
What amount buffer should be used?
The buffer equation is Combined Ping/2. Minimum buffer as possibly allowed by the game host is desired.
If unsure, host should raise buffer until a pleasant 60FPS is reached.
Game missing upon joining netplay lobby
Verify hack pack ISO and netplay build are identical.
Run MD5 check in lobby to figure out who has an incorrect version.
This is normal *
De-syncing at the beginning of a match is caused by the gecko codes (Fullscreen Codes) being different.
NOTE: If you notice other players moving erratically, or continually colliding against walls (not moving). You have de-synced. Restart the netplay game.
NOTE: Having different gecko-codes enabled (besides fullscreen) will cause a desync.
NOTE: This is not normal when shown during the start of the netplay session (frame 0 desync)
Cannot connect to lobby via netplay code
Your ISP may not support traversal servers. You might need to have someone host a direct connect session if they are able to port forward.
De-sync on frame zero of netplay session
Make sure memory cards are disabled, make sure Gecko codes are the same.
Game is lagging/running real slow for everyone
Raise the pad buffer until you are reaching 60fps/smooth game play.
If experiencing massive control delay, make sure a player's ping is not spiking and buffer is not too high.
NOTE: Players must NOT use Wi-Fi connection, an ethernet cable is required for optimal performance.
What amount buffer should be used?
The buffer equation is Combined Ping/2. Minimum buffer as possibly allowed by the game host is desired.
If unsure, host should raise buffer until a pleasant 60FPS is reached.
Game missing upon joining netplay lobby
Verify hack pack ISO and netplay build are identical.
Run MD5 check in lobby to figure out who has an incorrect version.
Information sourced from #bug-reports-help and general QA testing done on Windows/x64 platform
If you have solution to a problem that you regularly run into during play, please contact us on Discord
If you have solution to a problem that you regularly run into during play, please contact us on Discord
